The Influence Of Management Training On Civil Servants’ Post-Training Work Behaviour

Abstract

With the increasing cost of employee training and the desire by organizations for top notch customer service, evaluating the influence of training on post training employee work behaviour is increasingly becoming vital issue for organizations. This research paper utilizes public service field supervisors post training feedback on 197 trainees who had attended senior management course offered at Kenya School of Government in Kenya three months prior to assessment. Variations in the supervisor feedback is analyzed through test of significance to assess post training work behaviour as a proxy for the influence of training intervention on employees behaviour change. The study concludes that there is significant difference between trainees’ pre-training and post-training work behaviour. Further, management training intervention improves employee performance particularly influencing workers ability to manage resources, handle client requests on their own, advise peers and subordinates, handle clients better, improve service quality and reduce service related errors. However, there was no evidence to support the influence of management training intervention on trainees’ increased compliance to the procedures, regulations, systems and policies, employees’ ability to complete tasks in time and employees’ ability to make better decisions.