Abstract:
Purpose: The purpose of this study was to evaluate the customer satisfaction due to IFMIS
adoption and procurement performance in the county government of Nyeri.
Methodology: Descriptive research design was adopted. Respondents in the study comprised of
suppliers and staff of Nyeri county Government. A self-administered questionnaire was use to
collect data. Descriptive and regression analysis were used.
Results: Descriptive data analysis results indicate that the implementation of IFMIS had not led
to customer satisfaction at the county government of Nyeri. At 5% level of significance the
regression results indicated a positive but insignificant relationship between customer
satisfaction and procurement performance with β=0.021 at p value 0.911 which is greater than
0.05
Unique contribution to theory, practice and policy: This study recommends that the National
Treasury and ICT Ministry should undertake joint research into the most feasible platform to
host IFMIS. This study recommends that the county government should liaise with the IFMIS
capacity building department at national level to localize training programmes for staff,
committee members, Members of County Assembly and the general public. The county
government should come up with policy to ensure that stakeholder capacity building is
developed to enhance diffusion of IFMIS technology. Institutional capacity was found to play a
vital role procurement performance. The county government of Nyeri had laid the requisite
infrastructure, though software challenges abound. This study recommends that the county
government should seek designers in IT to get the best information of the systems and also lay down effective legislature on IFMIS procedures that ensure proper financial management at all
levels
