Perception of international students on the role of university library during COVID-19 lockdown in Hungary

Abstract

Purpose This research study investigated the perception of the international students on the role of the university libraries in Hungary during the COVID-19 online learning period, the research study sought to establish the level of fulfillment the university libraries had on international students’ information needs. This study was necessitated by the fact that most of the international students came from different backgrounds and cultures.

Design/methodology/approach The study adopted a quantitative research approach; the study used the online survey tool Google Forms, data were collected from three universities in Hungary that hosts most international students, Eötvös Loránd University (ELTE), Budapest University of Technology, and Economics (BME) and Budapest Business School Faculty of Finance and Accountancy (BGE). The targeted sampling population was 60 international students comprising 30 postgraduate and 30 undergraduate international students; a simple stratified random sampling method was used to collect the data. The findings were analyzed using the descriptive statistics method.

Findings The study established that most international students never relied on their university library electronic resources, when accessing electronic resources they mainly accessed using Google search engine, this feedback can be associated with the fact that most students never attended library orientation and neither did they have information literacy training during the lockdown. Students experienced the following challenges, lack of adequate study literature, the language barrier in accessing some information, digital information illiteracy, etc. The recommendation of this study is that there is a need to offer frequent literacy studies, provide more digital resources and enhance more and easy accessibility of information resources.

Research limitations/implications The research was confined to strictly using online survey tools due to the fact that students were isolated everywhere in Budapest, and the COVID-19 guidelines of 1.5-meter rule and social distance were still in force during the time these data were collected.

Originality/value The study brings new limelight on the struggles international students in Hungary endured during the COVID-19 lockdown, and their perception of the role of university libraries, it equally establishes significant roles of the universities library in supporting international students.