THE SOCIO-CULTURAL FACTORS AND TECHNOLOGICAL IMPACT ON PRIVATE SECURITY FIRMS: EVIDENCE FROM KENYA

Abstract

This study explained the influence of Socio-Cultural Factors and Information Communication Technology on the management of private security firms in Nairobi, Kenya. The study also sought to establish the moderating influence of Legal and Regulatory Framework in the management of Private Security Firms in Nairobi County. The study was guided by Institutional Theory. This study used descriptive design with structured questionnaires as the instrument for data collection. The study conducted a multiple regression analysis to determine the relationship between socio-cultural environment, ICT and the management of private security firms. The study findings revealed that external environmental factors have a statistically significant and positive influence on the management of private security firms. The findings also revealed that Legal and Regulatory Framework moderates the relationship between the external environmental factors and management of Private Security Firms. Based on the findings, the study recommends the management of Private Security Firms in Kenya to monitor the changing socio-cultural factors such peoples’ attitude towards embracing technology. This would help them strategize their service delivery in line with the current customer preferences technological evolution and settlement patterns (gated communities). There is also need for the management of Private Security Firms to monitor closely the dynamism in the technological world (global market trends) in order to realign their strategic approaches towards quality service provision to their clients.