Abstract:
This study explained the influence of Socio-Cultural Factors and Information Communication
Technology on the management of private security firms in Nairobi, Kenya. The study also
sought to establish the moderating influence of Legal and Regulatory Framework in the
management of Private Security Firms in Nairobi County. The study was guided by Institutional
Theory. This study used descriptive design with structured questionnaires as the instrument for
data collection. The study conducted a multiple regression analysis to determine the relationship
between socio-cultural environment, ICT and the management of private security firms. The
study findings revealed that external environmental factors have a statistically significant and
positive influence on the management of private security firms. The findings also revealed that
Legal and Regulatory Framework moderates the relationship between the external environmental
factors and management of Private Security Firms. Based on the findings, the study recommends
the management of Private Security Firms in Kenya to monitor the changing socio-cultural
factors such peoples’ attitude towards embracing technology. This would help them strategize
their service delivery in line with the current customer preferences technological evolution and
settlement patterns (gated communities). There is also need for the management of Private
Security Firms to monitor closely the dynamism in the technological world (global market
trends) in order to realign their strategic approaches towards quality service provision to their
clients.
