Role of Top Management Towards Performance of Cafeteria Employees in Dedan Kimathi University of Technology

Abstract

Travel and Tourism industry is currently among the largest and fastest-growing industries worldwide, forecasted to support 328 million jobs or 10 percent of the workforce, by 2022 (World Travel & Tourism Council). Every organization across the globe, have ways of ensuing that their employees are motivated and they contribute effectively and efficiently towards the mission and the vision and in line with the organization objectives. In Dedan Kimathi University of technology the review of the performance is a case in point and more so in the hospitality facilities. This study analyzed factors influencing the performance of employees in hospitality industry in the said university. Motivation was vital in the performance of employees in every set up of an organization, top management support and the empowerment presided over to the employees were associated with the productivity of organization. The study concluded that lack of staff motivation was key factor influencing staff performance in Dedan Kimathi University of Technology. Finally, the researcher recommended that effective ways and modes of motivating staff should be adopted and implemented by the institution in order to increase employee morale and productivity. Staff training and development program should be an on-going activity in the university. Top management should work hand in hand with subordinate staffs in implementing new ideas as well as sharing opinion