Abstract:
Travel and Tourism industry is currently among the largest and fastest-growing
industries worldwide, forecasted to support 328 million jobs or 10 percent of the
workforce, by 2022 (World Travel & Tourism Council). Every organization across the
globe, have ways of ensuing that their employees are motivated and they contribute
effectively and efficiently towards the mission and the vision and in line with the
organization objectives. In Dedan Kimathi University of technology the review of the
performance is a case in point and more so in the hospitality facilities. This study
analyzed factors influencing the performance of employees in hospitality industry in
the said university. Motivation was vital in the performance of employees in every set
up of an organization, top management support and the empowerment presided over to
the employees were associated with the productivity of organization. The study
concluded that lack of staff motivation was key factor influencing staff performance in
Dedan Kimathi University of Technology. Finally, the researcher recommended that
effective ways and modes of motivating staff should be adopted and implemented by
the institution in order to increase employee morale and productivity. Staff training and
development program should be an on-going activity in the university. Top
management should work hand in hand with subordinate staffs in implementing new
ideas as well as sharing opinion
