Drivers Of Quality Service Provision By Private Security Firms In Mitigating Crime In Nairobi County, Kenya

Abstract

The study aimed at investigating the service provision by Private Security Firms in crime mitigation in Nairobi County. The specific objectives of the study were to explore the effect agents on mitigating crime by private security firms in Nairobi County Kenya. It was further guided by the Industrial Organization Theory and SERVQUAL theory in explaining the relationship that exists among the variables in the study. Additionally, the study adopted a descriptive research design which enabled the researcher describe the relationship that exist among the study variables. The study population was 55 security firms which are members of Kenya Security Industry Association within Nairobi County. All the 55 security firms were visited and the top manager were interviewed hence this study was a census. Primary data was collected using semi-structural questionnaire for analysis. A pilot test was conducted to test validity and reliability of the research instruments. The data was analyzed using SPSS version 20 to achieve the study results. Descriptive statistics was presented using; Pie charts, frequency table, and graphs, inferential statistics will be presented using regression models and correlation coefficients. The study finally drew its conclusion and recommendations regarding the effects of drivers of quality service provision on mitigating crime from the research findings.