Abstract:
In the parking industry, savings can be made by providing alternative payment options for customers, such as cashless
parking schemes, and providing the parking workforce with more sophisticated equipment. This technological change is expected
to contribute to the development of more flexible, convenient and efficient parking services, increases revenue and customer
satisfaction. This study assesses the adoption of mobile parking management information systems in the parking industry in
Nairobi County with a special focus on Lulu East Africa. The researcher adopted a descriptive research design and the primary
data was collected using questionnaires from the sample population of 60 comprising of workers and clients. This data was
analyzed using SPSS version 21 and presented using distribution tables and graphs. The research findings indicated that Nairobi
county and the parking industry were generally ready to adopt the mobile parking management system whose success is subject
to a detailed feasibility study, although as with any technological adoption it is bound to face some barriers which can be
overcome.
