Defining Mobile Quality Attributes Using Quality Function Deployment

Abstract

Mobile app stores business model has made mobile apps available to millions of people anytime, anywhere. Developers develop apps that are available to users in short periods of time. Mobile application are downloaded in their billions. Most of these apps fail. Quality of the mobile applications is the major factor. Users can now use an app and give feedback by way of rating and leaving comments. Negative comments affect the success of the mobile application. It is important for developers to act on the issues. This paper aims to define mobile quality attributes that are important based on analyzing users’ reviews to understand the quality demanded. ISO/IEC 25010 is the current standard to measure the quality of mobile applications. Applying this standard as leverage we determined a relationship between what the customer quality demands are and the tool at hand to fulfil them using Quality Function Deployment. This should assist developers in prioritizing user requirements and their resources for mobile applications which should get to the market quickly.