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Now showing items 1-5 of 6
Benchmarking, Continuous improvement, Modelling (1)
Business failures, Quality, Organizational behaviour, Organizational change, Quality management (1)
Insurance; Quality Management; Service Operations; SERVQUAL (1)
Performance measures, Measurement, Civil service, Sub Saharan Africa, Kenya (1)
sustainability; insurance industry; Kenya; service excellence; service quality. (1)
Now showing items 1-5 of 6
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