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Showing 6 out of a total of 6 results for community: Academic Research Papers.
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Sustaining service excellence in the insurance industry: a Kenyan perspective
Graham K Rand
;
Kay Hooi Keoy
;
SC Lenny Koh
;
Marwa, Simmy Mwita
(
Inderscience Publishers
,
2009-01
)
Quality improvement in the Greek and Kenyan insurance industries
Evangelos Tsoukatos
;
Graham Rand
;
Marwa, Simmy Mwita
(
2004-01
)
A pragmatic approach to conducting a successful benchmarking expedition: case of Dubai Holding Group
Mohamed Zairi
;
Marwa, Simmy Mwita
(
Emerald Group Publishing Limited
,
2008-11
)
An exploratory study of the reasons for the collapse of contemporary companies and their link with the concept of quality
Mohamed Zairi
;
Marwa, Simmy Mwita
(
Emerald Group Publishing Limited
,
2008-10
)
In pursuit of performance‐oriented civil service reforms (CSRs): a Kenyan perspective
Mohamed Zairi
;
Marwa, Simmy Mwita
(
Emerald Group Publishing Limited
,
2009-05
)
Diagnosis and improvement of service quality in the insurance industries of Greece and Kenya
E Tsoukatos
;
GK Rand
;
Marwa, Simmy Mwita
(
The Department of Management Science
,
2004-01
)
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Author
Marwa, Simmy Mwita (6)
Mohamed Zairi (3)
E Tsoukatos (1)
Evangelos Tsoukatos (1)
GK Rand (1)
Graham K Rand (1)
Graham Rand (1)
Kay Hooi Keoy (1)
SC Lenny Koh (1)
Subject
Benchmarking, Continuous improvement, Modelling (1)
Business failures, Quality, Organizational behaviour, Organizational change, Quality management (1)
Insurance; Quality Management; Service Operations; SERVQUAL (1)
Performance measures, Measurement, Civil service, Sub Saharan Africa, Kenya (1)
sustainability; insurance industry; Kenya; service excellence; service quality. (1)
... View More
Date Issued
2004 (2)
2008 (2)
2009 (2)
Has File(s)
Yes (6)