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Sustaining service excellence in the insurance industry: a Kenyan perspective
Graham K Rand
;
Kay Hooi Keoy
;
SC Lenny Koh
;
Marwa, Simmy Mwita
(
Inderscience Publishers
,
2009-01
)
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Author
Graham K Rand (1)
Kay Hooi Keoy (1)
Marwa, Simmy Mwita (1)
SC Lenny Koh (1)
Subject
sustainability; insurance industry; Kenya; service excellence; service quality. (1)
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Date Issued
2009 (1)
Has File(s)
Yes (1)