Abstract:
The performance and competitiveness of manufacturing companies is dependent on the reliability,
availability and productivity of their production facilities. To ensure the plant achieves the desired
performance, maintenance managers need a good track of performance on maintenance process and
maintenance results. This can be attained through development and implementation of a rigorously
defined performance measurement framework and indicators that are able to measure important
elements of maintenance function performance. The purpose of this paper is to demonstrate that
performance indicators are not defined in isolation, but should be the result of a careful analysis of the
interaction of the maintenance function with other organisational functions, most evidently with the
production function. In this paper, a conceptual framework that provide guidelines for choosing
maintenance function performance indicators is proposed. It seeks to align maintenance objectives with
manufacturing and corporate objectives, and provides a link between the maintenance objectives,
maintenance process/efforts and maintenance results. Based on this conceptual framework, performance
indicators of the maintenance process and maintenance results are identified for each category.
