Browsing by Author "Gatoto, Florence Wangui"

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Browsing by Author "Gatoto, Florence Wangui"

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  • Gatoto, Florence Wangui (2015-01)
    This study sought to identify service quality strategies by private security firms in Kenya. Specifically the study aimed to; evaluate the effects of employee capacity on service quality, assess the ...
  • Gatoto, Florence Wangui; Wachira, Anita Wanjugu; Mwenda, Lilian Karimi Mugambi (IJBFMR, 2015-03)
    This study sought to identify service quality strategies by private security firms in Kenya. Specifically the study aimed to; evaluate the effects of employee capacity on service quality, assess the relationship between ...